Terms of Use

1. In general

1.1. – “DAPHNE” is an electronic clothing retail platform (e-shop), which provides users with the opportunity to purchase the products on display, upon online order, subject to sufficient stock.

1.2.- The electronic platform is offered by the sole proprietorship under the name “Daphne Chatzimichali” which is located at Praxitelous Street, no. 131-133 in Piraeus.

1.3. – By using the website, you confirm that you have read, understand and accept the terms and conditions, as well as the privacy policy, including the use of cookies.

1.4. – “DAPHNE” may occasionally modify these terms and conditions as well as the services offered.

2. Object and Services

2.1. – Its website displays various women’s clothing products, created by designer Daphne Chatzimichali, which are available for sale.

2.2. – More specifically, when you browse the sections of the “DAPHNE” website, you can search for the products that are for sale in the online store.

2.3. – If you wish, you can subscribe to the newsletter in order to receive immediate information about offers, new product arrivals, discount coupons, etc.

2.4. – “DAPHNE” may at any time include any other additional services.

3. General Obligations and Rights

3.1. – “DAPHNE” reserves the right to freely choose the products it promotes on its website and to modify, renew, and even withdraw them at any time without prior notice. The same applies to its pricing policy, but also to the above additional services (any offers, discount coupons, etc.), which can also be selected, modified, renewed, withdrawn at any time and without prior notice.

3.2.- All contents of the electronic platform, including images, graphics, photographs, drawings and texts, are the intellectual property of “DAPHNE”, and none of them may be sold, copied, modified, reproduced in whole or in part, republished or redistributed by anyone without its permission.

4. Extent of responsibility

4.1. – All products available through the platform are unique and sewn to order. After that, “DAPHNE”, despite making every effort to deliver the product faster, is not responsible for any delays.

4.2. – In the context of transactions (and without prejudice to term 7 – Cancellation Terms) “DAPHNE” is not responsible for any further damage or loss resulting from the cancellation of orders, non-execution or delay in execution, and for any reason.

4.3.- “DAPHNE” in no case is responsible for the presence of malware, viruses or other harmful elements, coming from third parties, whether it is this platform or any other website, to which the user will be referred through links, hyperlinks or any advertising.

5. Costs – Payment Process

5.1. – The use of the platform, as well as any communication through it, including the request to visit the showroom, is free.

5.2.-Regarding the section of the online store, each product listing is accompanied by a brief description of it, its availability, as well as its price. For the completion of the order, “DAPHNE” demands from the interested user the registration of every item necessary for the payment (email address, credit / debit card number, beneficiary name, address, postal code, country, etc.)

5.3.-Every payment is made either by cash on delivery if the shipment is within Greece or electronically using a credit / debit card.

5.4.- For each electronic payment, the user will be redirected via a hyperlink to a secure environment, where it will be required to fill in the special order form, entering the number and expiration date of the card, as well as the three-digit (3-digit) number (CVV) listed on the back.

5.5. – For each purchase the user will be charged the shipping costs, which amount to five Euros (5 €) for Greece and fifteen Euros (15 €) for Cyprus. For countries outside the European Union the user will be informed on a case by case basis before the completion of the purchase.

5.6. – It should be noted that the above mentioned amounts may fluctuate depending on the pricing policy of the cooperating transport company.

5.7. – DISCOUNT PERIOD. “DAPHNE” in the context of commercial promotion of its products may from time to time secure preferential prices on specific already. In order to benefit from these offers, the user must make the purchase exclusively within the time period mentioned on the website.

6. Shipping and Receipt

6.1. – After the completion of the order, “DAPHNE” takes all the necessary actions and their timely and safe delivery to the customer. After the purchase, the user receives a confirmation e-mail with all the details of the order.

6.2.- All products are shipped within three (3) to twelve (12) working days from their order, if their shipment is within Greece and within ten (10) to fifteen (15) working days, if the Their mission is outside Greece.

6.3. – The above deadlines are indicative. Due to the increased number of orders, shipments in some cases may exceed the estimated delivery time. For this reason, each user can be informed about the progress of their shipment, via e-mail at info@daphne.com.gr or by phone at +30 2104220702, with a complete report of order details.

6.4. – All products shipped are subject to meticulous and quality control. If, however, there is a defective product, you can refuse the receipt and request its immediate replacement, by telephone or other arrangement. For this reason, you are invited to check the product at the time of delivery of your order as well as the intactness of their packaging, in order to detect any obvious defects.

7. Cancellation and Return Terms

7.1- In case of early cancellation, the user can either choose to return his money or request the amount paid to be credited and with this to proceed to the purchase of other corresponding products.

7.2. – The refund is made according to the policy of each bank and can last from two (2) – five (5) working days. Cancellations and refunds are not accepted in the following cases: a. for purchases made during discount periods (par. 5.7.) b. in products that are given as giveaways c. in products purchased within the showroom d. in purchases coming from credit amounts, e. in products coming from change. In case the shipment of the product has already taken place, no refund can be made.

7.3. – Product changes are possible within ten (10) days from the day of receipt. The product change can be done only once. For purchases related to discount products, changes will only be accepted in size. If the unsuitability of the product is not due to negligence of the company, the user will be charged the additional shipping costs that will arise. Products given as gifts or purchases made after using a credit amount are not subject to change.

7.4. – Return of product to “DAPHNE” is done exclusively with the cooperating transport company that carried out the shipment and within the above deadline (Term 7.3.). The products must be returned strictly in their original condition, without damage or defects, in their original packaging with the accompanying card of the company and the corresponding proof of purchase. The acceptance or not of the return will be judged after first a quality control by our company and the condition of the returned product is assessed.

7.5. – For product changes, request of the interested user will be forwarded exclusively via e-mail to info@daphne.com.gr, with full reference of order details.

8. Protection of Personal Data

8.1. – “DAPHNE” may maintain data of interested users to ensure timely, appropriate and correct shipment of products, as well as for general purposes of commercial promotion, tax obligations, etc.

8.2.- In this context, “DAPHNE” manages the platform in accordance with General Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR). For more information go to the privacy policy section.

9. Applicable Law

9.1.- These terms and conditions, as well as the more specific provisions of the present, are governed by Greek Law, as the law of the registered office of the company.

9.2. – Any dispute from the execution of this contract will be resolved by the competent courts of Athens.3

10. Final Provisions

10.1. – In case one of the terms hereof wanted to be declared invalid, the validity of the other terms thereof is not affected.

10.2. – The interested user declares responsibly that he has read and understood all the above terms, which he accepts.

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