Return Policy

Cancellation of the order is allowed only within five (5) days from its completion.

In case of early cancellation, the user can either choose to return the money or request the amount paid to be credited and with this to proceed to the purchase of other corresponding products.

The refund is made according to the policy of each bank and can last from two (2) – five (5) working days. Cancellations and refunds are not accepted in the following cases: a. for purchases made during discount periods (par. 5.7.) b. in products that are given as giveaways c. in products purchased within the showroom d. in purchases coming from credit amounts, e. in products coming from change. In case the shipment of the product has already taken place, no refund can be made.

Product changes are possible within ten (10) days from the day of receipt. The product change can be done only once. For purchases related to discount products, changes will only be accepted in size. If the unsuitability of the product is not due to negligence of the company, the user will be charged the additional shipping costs that will arise. Products given as gifts or purchases made after using a credit amount are not subject to change.

Product return to “DAPHNE” is done exclusively with the cooperating transport company that carried out the shipment and within the above deadline (Term 7.3.). The products must be returned strictly in their original condition, without damage or defects, in their original packaging with the accompanying card of the company and the corresponding proof of purchase. The acceptance or not of the return will be judged after first a quality control by our company and the condition of the returned product is assessed.

For product changes or refund requests a relevant request of the interested user will be forwarded exclusively via e-mail to info@daphne.com.gr, with full reference of order details.

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